IT Support Assistant

The IT Support Assistant provides technical support to end-users at the Farm and different sites which fall under the farm, encompassing a range of devices and systems including laptops, mobile phones, printers, CCTV equipment and network infrastructure (VSAT and Airtel dedicated MPLS internet). The role requires a highly organized individual with excellent problem-solving skills and a strong customer service orientation.  Additionally someone who is also able to work in the Odoo system to assist on clerical tasks.

· Odoo Data Entry and Management: Accurately inputting, updating, and maintaining data within Odoo modules (e.g., CRM, Sales, Inventory, and Accounting). This may include customer information, product details, sales orders, purchase orders, inventory updates, etc.

· Odoo Support: Assisting colleagues with basic Odoo navigation and usage, troubleshooting

minor issues, and escalating more complex problems to the appropriate support channels.

·  End-user Support:

Provide timely and effective technical support to staff on IT-related issues, including hardware,

Software, and network connectivity problems.

Troubleshoot and resolve issues related to laptops, mobile phones, printers, and other peripherals.

Assist with the setup and configuration of new devices.

Provide basic training and guidance to users on IT systems and applications.

·       Network Support:

Assist with the maintenance and monitoring of the VSAT and Orange MPLS network infrastructure.

Troubleshoot network connectivity issues and escalate complex problems to the IT Manager.

Ensure network security protocols are adhered to.

·       Inventory Management:

Maintain accurate records of IT assets, including laptops, mobile phones, printers, and other equipment.

Track and manage the allocation of IT resources to different sections.

·       Other Duties:

Perform any other IT-related tasks as assigned by the IT Manager.

Assist with IT projects and initiatives as required.

1. Salary - USD _____ net per month.
2. Excellent knowledge in French, Swahili.
3. Working knowledge of English.
4. Ready to stay at Farm on a single status.